Thank you for visiting MALKA & CO.
Here you can find most frequently asked questions with regards to our products, your order, and how to care for your MALKA items.
Should you have any other questions that are not addressed here, please feel free to write to us at order@malka-co.com and we will respond to you within 24 hours.
Product
What are MALKA mugs and plates made of?
Each of MALKA mug is made from the finest bone china, not porcelain.
Fine bone china is thinner and lighter in weight than porcelain. It also has warmer hues, whereas porcelain tends to be brighter. Compared to bone china, porcelain tends to be significantly heavier and more brittle, which can lead to chipping.
What makes MALKA mugs so special?
We only use the finest quality of bone china, with 45% of bovine bone ash content. For the gold range, we use real gold of imported goldwater from Germany with high gold content ranging between 12-18%.
Each item was also designed with original design and living words that we believe will bring life and light to your home.
What is the difference between bone china and fine bone china?
Bone china, composed of kaolin, feldspar and quartz, has the greatest strength and resilience of all ceramics with the addition of bone ash to its raw materials. The texture and appearance is opaque, and its colour is snow white.
High quality fine bone china contains at least 30% bone ash. This is why bone china is so expensive because of the pricier materials.
How to tell the quality of bone china?
The quality of bone china is determined by the total amount of bone ash included in the raw materials. High quality fine bone china contains at least 30% bone ash, enabling thin, walled pieces to be made with a more delicate appearance and translucency compared to porcelain, and allowing for greater chip resistance and durability.
Our mugs have more than 45% of bone content with bovine bone meal imported from Britain.
How do I know if MALKA bone china is real?
Here’s how to test its authenticity: Hold a piece of bone china up to a light and place your hand behind it. If it’s real, you should be able to see your fingers through the translucent china.
Are the gold trimming of the handles and lids real gold?
Yes, they are made of imported goldwater from Germany, with high gold content between 12-18%. Each piece of gold MALKA mug and plate was hand painted, not factory produced.
Do your mugs or plates contain heavy metals?
No, our mugs and plates are free of lead, cadmium, and other heavy metals. They have also passed FDA and SGS certification.
What are your wine glasses made of?
Our wine glasses are made of high quality, lead-free crystal.
Purchase
Where can I buy your products?
At the moment we only operate online, you can purchase our products in our e-store at www.malka-co.com.
For bulk orders or corporate/ event gifts, please contact us at order@malka-co.com to let us know your requirements and we will assist you.
Can I change my order once it's placed?
Please write in to order@malka-co.com within 24 hours should you have any amendment to make, we will try our best to help.
Does your mug come with lid?
Yes, each mug comes with a matching lid.
Can I order a gift card?
We don’t offer gift cards at this moment, but if you have a specific gift arrangement in mind to make, you can email us at order@malka-co.com and we will assist you.
Do you do gift hampers?
We do by request. Please email us at order@malka-co.com to let us know your requirements and we will assist you.
Do you do returns or refunds?
Kindly note that all purchase is final and we don’t do refund or return as we check each item carefully to make sure it’s perfect before shipping it to you. Each item also comes with protective packaging to prevent breakage.
Can I do an exchange?
All purchase is final and we don't offer exchange service due to our hygiene policy.
My order is damaged, what do I do?
If any pieces within your order have arrived to you damaged, please contact order@malka-co.com as soon as possible so it can be assessed by a member of our team. If your order appears to have been damaged in transit, we will require photographs in order to determine the cause.
Shipping
When will my order ship upon purchase?
Upon purchase your order will be processed within 48 hours for shipping.
What are your shipping options?
We offer free standard shipping (two to three business days) for all orders (Singapore only).
Once your order has been shipped you will receive an email with tracking details enclosed.
Do you ship internationally?
Yes, for international orders we offer DHL Express Shipping worldwide – rate will be calculated upon checkout.
Free international standard shipping is available for orders over S$300.
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable.
Caring for your MALKA item
Can I wash my MALKA mug or plate in a dishwasher?
We do not recommend using dishwasher to wash our products, instead do wash each piece separately by hands, using only warm water, a mild detergent, and a soft sponge.
As these are premium items, doing so will ensure usage durability and longevity for you.
How do I remove coffee or tea stain?
Instead of using harsh detergent, we recommend using lemonade or vinegar mixed with warm water and soak it for a maximum 30 minutes.
Can I use my MALKA mugs or plates in the oven?
Yes, you can for the classic range, but it's not advisable for the gold range to protect the gold trimmings of the handle and the lid.
